Refund & Cancellation Policy
Refund & Cancellation Policy
Effective Date: March 06, 2026 | Version 1.0
Overview
At Moisture Me Organic, we strive to ensure complete customer satisfaction. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are processed, in compliance with the Consumer Protection (E-Commerce) Rules, 2020.
Cancellation Policy
- Orders can be cancelled before they are shipped/dispatched
- To cancel an order, contact us at moisturemeorganic@gmail.com with your order details
- Cancellation requests after dispatch may be treated as returns
Refund for Physical Products
- Return requests must be initiated within 7 days of delivery
- Products must be unused, in original packaging, with all tags intact
- Damaged or defective products may be returned immediately upon delivery
- Return shipping costs may apply unless the product is defective
Refund Process
- Approved refunds will be processed within 7 business days
- Refunds will be credited to the original payment method
- Bank processing times may vary (5-10 additional business days)
- You will receive an email confirmation once the refund is initiated
Non-Refundable Items
- Customized or personalized products
- Perishable goods
- Gift cards and vouchers
- Products with broken seals (hygiene/safety items)
How to Request a Refund
- Email us at moisturemeorganic@gmail.com with your order number and reason
- Our team will review and respond within 48 hours
- If approved, follow the return instructions (for physical products)
- Refund will be initiated upon receipt and inspection of returned items
Disputes
If you are unsatisfied with the refund resolution, you may escalate to our Grievance Officer:
Name: KHWAISH BAJAJ
Email: moisturemeorganic@gmail.com
Contact Us
Email: moisturemeorganic@gmail.com
Phone: +918839004008
Hours: Mon-Fri 10AM-6PM IST
