Shipping Policy

Effective Date: March 06, 2026 | Version 1.0

Overview

Moisture Me Organic is committed to delivering your orders promptly and safely. This Shipping Policy provides details about our shipping procedures and delivery timelines.

Shipping Coverage

We currently ship to: Pan India

Processing Time

• Orders are processed within 1-2 business days after payment confirmation
• Orders placed on weekends or holidays will be processed on the next business day

Delivery Timeline

• Standard delivery: 7 business days from dispatch
• Delivery times may vary based on location and courier availability
• Remote locations may require additional 2-5 business days

Shipping Charges

Shipping charges are calculated at checkout based on order weight, dimensions, and delivery location. Free shipping promotions may be offered from time to time.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email/SMS. You can track your order through the courier partner's website.

Delivery Issues

• Delayed Delivery: If your order is delayed beyond the estimated delivery date, contact us at moisturemeorganic@gmail.com
• Damaged Package: If the package arrives damaged, refuse delivery and contact us immediately
• Wrong Item: Contact us within 48 hours of delivery for an exchange
• Non-Delivery: If the order is not delivered within 15 days of dispatch, we will investigate and offer a refund or reshipment

International Shipping

Currently, we only ship within India. International shipping may be available in the future.

Contact Us

For shipping-related queries:
Email: moisturemeorganic@gmail.com
Phone: +918839004008
Hours: Mon-Fri 10AM-6PM IST